Refund Policy

This policy covers refunds for Signofly's paid Growth plan. We keep it simple: if Signofly isn't working for you, tell us and we'll make it right.

14-day money-back window

If you upgrade to the paid plan and decide within 14 days that it's not for you, email support@signofly.com and we'll refund your most recent payment in full, no questions asked.

After the first 14 days

Signofly bills monthly with no long-term contract. You can cancel anytime from your billing settings, and you won't be charged again after your current billing period ends. We don't provide prorated refunds for partial months already in progress, but if something on our end went wrong — an outage, a billing error, a bug that stopped you from using the plan you paid for — email us and we'll sort it out on a case-by-case basis.

How refunds are processed

Payments are processed by our Merchant of Record payment processor, and approved refunds are issued back to your original payment method through them. Depending on your bank or card issuer, refunds can take a few business days to appear on your statement after we approve them.

Downgrading instead of cancelling

If you just need to reduce cost rather than stop using Signofly entirely, you can downgrade to the free plan at any time from your billing settings — your workspace data isn't deleted, it's simply subject to the free plan's usage limits going forward.

Contact us

Questions about a charge, or want to request a refund? Email support@signofly.com and we'll get back to you.