Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of Signofly, a hosted approval-tracking application operated by Noera Solutions ("Signofly," "we," "us"). By creating an account or using Signofly, you agree to these Terms. If you're agreeing on behalf of an organization, you confirm you have authority to bind that organization.

1. The service

Signofly lets teams create, submit, and track approval requests through configurable approval chains. We provide the service on a subscription basis, described further on our Pricing page.

2. Accounts

You're responsible for keeping your login credentials secure and for all activity that happens under your account. Tell us immediately at support@signofly.com if you suspect unauthorized access. You must provide accurate information when creating an account and keep it up to date.

3. Plans, billing & free tier

Signofly offers a free plan with usage limits, and a paid plan billed monthly. Paid subscriptions are billed in advance and renew automatically until cancelled. Payments are handled by our Merchant of Record payment processor, who bills you directly and is responsible for calculating and remitting applicable sales tax or VAT. See our Refund Policy for cancellations and refunds.

4. Acceptable use

You agree not to use Signofly to:

• Break any applicable law, or store or transmit content you don't have the right to share
• Attempt to gain unauthorized access to another workspace's data or to Signofly's systems
• Interfere with or disrupt the service, or attempt to reverse-engineer it
• Upload malicious code or content that infringes someone else's intellectual property rights
• Resell or white-label the service without our prior written agreement

We may suspend or terminate accounts that violate this section, with notice where reasonably possible.

5. Your content

You retain ownership of the requests, attachments, and other content you and your team submit to Signofly ("your content"). You grant us a limited license to host, process, and display your content solely to provide the service to you. We don't claim ownership of it, and we don't use it to train machine learning models.

6. Availability & changes to the service

We aim to keep Signofly available and reliable, but we don't guarantee uninterrupted access — we may need to perform maintenance, and third-party providers we depend on (hosting, database, email, payments) can have their own outages outside our control. We may add, change, or remove features over time; we'll try to give notice of changes that materially reduce functionality you're paying for.

7. Termination

You may stop using Signofly and cancel your subscription at any time from your billing settings. We may suspend or terminate your access if you materially breach these Terms, including the Acceptable Use section above. On termination, we'll retain your data for a reasonable period in case you want to export it or reactivate, then delete it in line with our Privacy Policy.

8. Disclaimers & limitation of liability

Signofly is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, Noera Solutions won't be liable for any indirect, incidental, or consequential damages arising from your use of the service, and our total liability for any claim relating to Signofly is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these Terms limits liability that can't be limited under applicable law.

9. Governing law

These Terms are governed by the laws of Indonesia, without regard to conflict-of-law principles, except where local consumer-protection law in your own country gives you rights these Terms can't override.

10. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll update the "Last updated" date above and notify account admins by email where appropriate. Continuing to use Signofly after changes take effect means you accept the updated Terms.

Contact us

Questions about these Terms? Reach us at support@signofly.com.